newpak Responsible Gaming
We believe gambling should always be fun, controlled, and safe. Our responsible gaming tools put you in charge of your experience — every session, every day.
At newpak, we are committed to providing a safe, transparent, and enjoyable betting environment for all players across Bangladesh. Whether you are placing a wager on a BPL cricket match, spinning the slots, or enjoying live casino games, we want your experience to remain a form of entertainment — never a source of financial stress or personal harm.
Responsible gaming is not just a policy statement at newpak — it is a core part of how we operate. We have built practical, easy-to-use tools directly into the platform so that every player can maintain control of their activity at all times. This page explains those tools, the warning signs to watch for, and exactly how to reach our support team if you need help.
🛡️ Our Core Responsible Gaming Principles
🔧 Player Protection Tools
newpak provides the following tools free of charge to every registered player. You can activate or adjust most of these settings directly from your account dashboard. Changes that restrict your play take effect immediately; increases to limits require a 24-hour cooling-off period before they come into force.
A deposit limit allows you to control the maximum amount of money you can add to your newpak account within a specified time frame. You can set limits across three periods:
- Daily limit — resets every 24 hours at midnight BST (UTC+6)
- Weekly limit — resets every Monday at 00:00 BST
- Monthly limit — resets on the first day of each calendar month
Deposit limits apply across all payment methods including bKash, Nagad, Rocket, and Upay. If you deposit ৳5,000 and your daily limit is ৳5,000, any further deposit attempts that day will be automatically declined until your limit resets. To reduce your limit, the change takes effect immediately. To increase it, a mandatory 24-hour waiting period applies.
A loss limit caps the total amount you are permitted to lose within a defined period. Once you reach your loss limit, your account is automatically restricted from further wagering until the period resets. Loss limits are available on daily, weekly, and monthly timeframes. Setting a loss limit is one of the most effective ways to ensure that gambling never costs more than you can comfortably afford. Contact [email protected] to set or adjust your loss limit at any time.
If you feel you need a short break from gambling without permanently closing your account, the time-out feature is the right tool. A time-out temporarily suspends your access to the newpak platform. Available periods are:
During a time-out, you cannot log in, place bets, or make deposits. Pending withdrawals will still be processed normally. The time-out cannot be cancelled before it expires — this is intentional, to give you a genuine, uninterrupted break. To activate a time-out, contact [email protected] and specify your preferred duration.
Self-exclusion is the strongest tool available and is designed for players who feel that gambling has become or is becoming a problem. When you self-exclude from newpak, your account is blocked and you will be unable to register a new account for the duration of the exclusion period. Self-exclusion options are:
- 6 months — suitable for players who want an extended break
- 1 year — recommended for those experiencing recurring issues
- 5 years — for serious, long-term self-management
- Permanent — irreversible account closure with no option to return
Self-exclusion takes effect within one hour of your confirmed request. Any funds remaining in your account at the time of exclusion will be returned to your registered payment method. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion period.
Time can pass quickly during an engaging gaming session. newpak's reality check feature sends you an on-screen notification at regular intervals — every 30, 60, or 90 minutes — showing you how long you have been playing and how much you have wagered in that session. You can choose to continue playing or to end the session at that point. Reality checks are a simple but genuinely effective way to stay aware of your play without disrupting your enjoyment.
📋 How to Request a Responsible Gaming Tool
Activating any responsible gaming tool at newpak is straightforward. Follow these steps:
Review the options above — deposit limit, loss limit, time-out, or self-exclusion — and decide which best matches your situation.
Email [email protected] with your registered username and the specific tool and settings you want applied. Our team is available 24 hours a day, 7 days a week.
Our responsible gaming team will action your request and send you a confirmation within one hour. Restrictions take effect immediately upon confirmation.
We recommend reviewing your personal limits every 3 months. If your circumstances change, you can contact support to adjust your settings — subject to the cooling-off rules described above.
⚠️ Warning Signs of Problem Gambling
Gambling problems can develop gradually and may be difficult to recognise in yourself. The following are established warning signs that gambling may have moved beyond healthy entertainment:
- Spending more money on gambling than you originally intended, consistently
- Borrowing money from family, friends, or financial institutions to fund gambling
- Feeling anxious, irritable, or restless when you are not gambling
- Chasing losses — continuing to gamble in an attempt to win back money you have lost
- Neglecting work, studies, family, or personal responsibilities because of gambling
- Hiding your gambling activity from people close to you
- Gambling to escape stress, loneliness, anxiety, or personal problems
- Failed repeated attempts to reduce or stop gambling
- Experiencing financial difficulties, including being unable to meet basic expenses, as a result of gambling
- Feeling that you need to gamble with increasing amounts of money to get the same level of excitement
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use newpak's self-exclusion tool and to seek professional support. Acknowledging the issue early is the most important step toward recovery.
🔍 Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, consider speaking to our support team about activating a protective tool.
This self-assessment is not a clinical diagnosis. It is intended to help you reflect on your gambling habits. If you have concerns, please contact our support team — we are here to help, not to judge.
👨👩👧 Protecting Young People
newpak takes the protection of young people extremely seriously. The platform is strictly for adults aged 21 and above. We enforce age verification at registration, and any account found to belong to a person under 21 will be immediately closed and any remaining balance returned.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental or unsupervised access to gambling websites:
- Always log out of your newpak account when you finish a session, particularly on shared devices.
- Use a strong, unique password for your newpak account and do not share it with anyone.
- Enable device screen lock with a PIN, fingerprint, or face recognition to prevent unauthorised access.
- Consider installing parental control software on shared devices or family computers to block access to gambling websites.
- Keep your registered mobile number and email address up to date so that our security alerts reach you promptly.
- If you suspect that a minor has accessed your account, contact [email protected] immediately.
✅ Tips for Staying in Control
The majority of newpak players enjoy gambling as a safe and entertaining hobby. These practical habits will help you keep it that way:
- Set a budget before you play — decide in advance how much you are comfortable spending, and treat it as the cost of entertainment, not an investment.
- Only gamble with money you can afford to lose — never use rent money, bill money, or savings intended for essential expenses.
- Take regular breaks — step away from the screen at least once per hour during a gaming session.
- Balance gambling with other hobbies — cricket, football, spending time with family, and other leisure activities should remain part of your life alongside gambling.
- Do not gamble under the influence — alcohol and stress impair decision-making; avoid gambling when your judgement is compromised.
- Track your activity — review your session history and transaction records regularly to stay aware of your spending patterns.
- Accept losses as part of the game — no betting strategy guarantees wins; losses are a normal part of gambling and should never be chased.
- Gamble for fun, not to earn — treating gambling as a reliable income source is the most common path to financial harm.
💬 Contact Our Responsible Gaming Team
If you feel that gambling is causing problems in your life — or if you simply want to talk to someone about your habits — the newpak responsible gaming team is here to help. We respond with empathy and without judgement. Everything you share with us is treated in strict confidence.
Our responsible gaming specialists are available every day of the year, including weekends and public holidays such as Eid and Durga Puja. We are here to listen, to explain your options, and to action any protective measures you request — immediately and without any pressure.
To activate a deposit limit, loss limit, time-out, or self-exclusion, or simply to speak with our team:
newpak is committed to being a safe platform for every player in Bangladesh. We would rather lose a customer temporarily to a self-exclusion period than see a player harmed by uncontrolled gambling. Your wellbeing is more important to us than your wagers.