newpak Privacy Policy

1.1 Registration Data

When you create a newpak account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Registered mobile phone number
• Email address (where provided)
• Residential address (city or division level, for fraud prevention)
• Username and encrypted account password

Registration data is required to create and maintain your account, verify your identity, and comply with our age-restriction obligations. Without this data, account creation is not possible.

1.2 Identity Verification Data

When you make a withdrawal request or when a compliance check is triggered, newpak may request documentary identity verification. This may include a copy of your National Identity Card (NID), passport, or other government-issued identification document. Verification documents are processed securely, retained only for the duration required by our compliance obligations, and then permanently deleted.

1.3 Payment and Transaction Data

To process deposits and withdrawals, we collect transaction-related data including:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay) used for transactions
• Bank account details where bank transfer is used
• Transaction amounts, dates, and reference numbers
• Payment method type and status

We do not store full card numbers or CVV codes. Card payment data is handled directly by our certified payment processing partners. newpak retains only the transaction metadata necessary for account reconciliation, dispute resolution, and regulatory reporting.

1.4 Gameplay and Betting Activity Data

We record all gameplay and betting activity conducted through your newpak account. This includes game session logs, bet histories, wager amounts, game outcomes, bonus usage, and sports betting market selections. This data is used to deliver a personalised platform experience, to detect irregular or potentially fraudulent activity, to settle disputes, and to fulfil our responsible gaming obligations — including identifying patterns that may indicate problem gambling behaviour.

1.5 Technical and Device Data

When you access the newpak platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation paths
• Referring URL (the page from which you arrived at newpak.org)
• Cookie identifiers and session tokens

Technical data is used for platform security, fraud detection, performance monitoring, and improving the overall user experience. It does not on its own identify you personally.

1.6 Customer Support Data

When you contact the newpak support team via email at [email protected] or through any in-platform messaging channel, we retain a record of the communication. This includes your contact details, the content of your messages, timestamps, and the resolution outcome. Support records are used to resolve your enquiry, to train our support team, and to maintain a history of account issues for audit purposes.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. newpak uses cookies and similar technologies (such as local storage tokens and session identifiers) to maintain your login session, remember your platform preferences, and collect anonymised usage analytics. Cookies do not contain your full personal data and cannot execute code on your device.

3.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function — including session authentication and security tokens. These cannot be disabled.
• Functional Cookies: Remember your language and display preferences across sessions.
• Analytics Cookies: Collect anonymised data on how players use the platform to help us improve performance and navigation.
• Security Cookies: Used for fraud detection and to enforce our one-account-per-player policy.

3.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your newpak account and using core platform features. newpak does not use cookies to serve third-party advertisements or to track your activity on other websites.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. These providers process your payment data under their own privacy policies and are contractually obligated to use your data solely for payment processing purposes. newpak does not share your full account profile with payment providers — only the transactional data necessary to complete each payment.

4.2 Game Technology Providers

The casino games and sports betting markets available on the newpak platform are powered by licensed third-party game studios and data providers, including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, among others. These providers may receive anonymised session data (such as bet amounts and game outcomes) to operate their game engines. They do not receive your full identity data or payment details.

4.3 Legal and Regulatory Disclosure

newpak may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so or where disclosure is necessary to prevent, detect, or prosecute criminal activity — including money laundering or fraud. We will notify you of any such disclosure where we are lawfully permitted to do so.

4.4 Business Transfers

In the event that newpak undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the successor entity will be bound by privacy commitments no less protective than those set out in this policy.

4.5 No Third-Party Marketing

newpak will never share your personal data with third-party advertisers, data brokers, or marketing networks. Any promotional communications you receive will come from newpak directly and only where you have provided your consent to receive them.

5.1 Retention Periods

We retain your personal data for as long as your newpak account remains active and for a defined period after account closure, as set out below. These retention periods reflect our operational needs and legal obligations:

• Account and registration data: Retained for the lifetime of your account, plus a minimum of 5 years after account closure to meet anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the period required by compliance obligations, then permanently and securely deleted.
• Gameplay and betting logs: Retained for a minimum of 3 years for dispute resolution purposes.
• Customer support records: Retained for 2 years from the date of the most recent interaction.
• Technical and device logs: Retained for up to 12 months, after which they are anonymised or deleted.

5.2 Account Deletion

If you request deletion of your newpak account, we will deactivate your account promptly. However, certain categories of data (particularly transaction records and identity verification data) must be retained for the periods specified above to comply with our legal obligations, even after account deletion. We will inform you of exactly which data we are required to retain and for how long at the time of your deletion request.

6.1 Right of Access

You have the right to request a copy of the personal data newpak holds about you. Upon a verified access request, we will provide you with a summary of your data, the purposes for which it is processed, the categories of recipients with whom it has been shared, and the retention periods that apply.

6.2 Right to Rectification

If any personal data newpak holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your mobile number or email address) directly through your account settings. For changes to core identity data, please contact support with documentary evidence of the correct information.

6.3 Right to Erasure

You may request that newpak delete your personal data. We will honour erasure requests to the fullest extent possible, subject to our legal obligation to retain certain categories of data for specified minimum periods (see Section 5). Where we are unable to fully erase data, we will explain the specific legal basis for retention.

6.4 Right to Withdraw Consent

Where newpak processes your data on the basis of your consent (for example, sending promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, contact [email protected] or update your notification preferences in your account settings.

6.5 Right to Object

You have the right to object to the processing of your personal data where newpak relies on legitimate interest as the lawful basis. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

7.1 Technical Security Measures

newpak implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of passwords using one-way hashing algorithms, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits of our systems and infrastructure.

7.2 Your Responsibility

While newpak takes every reasonable measure to protect your data, the security of your account also depends on you. You are responsible for maintaining the confidentiality of your username and password. You should use a strong, unique password for your newpak account and must not share your login credentials with any third party. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately.

7.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, newpak will take immediate steps to contain the breach, assess the risk, notify affected players as soon as is reasonably practicable, and take remedial action to prevent recurrence. We maintain an internal data breach response procedure that is reviewed and tested regularly.

8.1 Third-Party Services

The newpak platform may integrate with third-party game providers and payment processors whose own privacy policies govern their data practices. newpak is not responsible for the privacy practices of these third parties. We encourage you to review the relevant privacy policies of any third-party service with which you interact as part of using the newpak platform.

8.2 Minors

The newpak platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has provided data to newpak, please contact us at [email protected] without delay.

9.1 Updates to This Policy

newpak reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via their registered contact details. Your continued use of the newpak platform following a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

9.2 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the newpak data team:

Email: [email protected]
Available: 24 hours a day, 7 days a week
Response time: typically within 24 hours for data-related enquiries